Return & Refund Policy
At Pooh Dreams, we want our customers to have a positive shopping experience. Please read the following policy carefully before requesting a refund.
1. Refund Requests
If you believe there is an issue with your order, please contact us at:
Refund requests related to an order that has not arrived should only be submitted once the estimated delivery period has passed.
Our standard estimated delivery period is 6–15 business days.
Therefore, for orders that have not been delivered, customers should wait until the applicable delivery period has passed before submitting a missing-order refund request.
2. Refund Request Period
For delivery-related refund requests, customers must contact Pooh Dreams after the estimated 15-business-day delivery period has passed.
Requests submitted before the applicable delivery period has passed may not be considered delivery-loss claims because the order may still be in transit.
Once the applicable claim period has expired without the customer contacting us regarding the issue, the order may no longer qualify for a refund under this store policy, subject always to any mandatory consumer rights applicable to the customer under local law.
3. Refund Processing Time
Once a refund has been approved, Pooh Dreams may take up to 30 days to process the refund.
After we process the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
4. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs or video showing the problem
We will review the situation and determine the appropriate solution in accordance with applicable law and our store policies.
5. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
Because orders may enter processing or fulfillment shortly after purchase, we cannot guarantee that cancellation requests can be accommodated once processing or shipping has begun.
6. Refund Method
Approved refunds will generally be issued to the original payment method used to place the order.
7. Contact
For any questions about refunds, returns, delivery issues, or your order, please contact:
Pooh Dreams
Email: infoopoohdreams@gmail.com
We aim to respond to customer inquiries as promptly as possible.