Terms of Service
1. Introduction
These Terms of Service govern your use of the Pooh Dreams website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms of Service.
If you do not agree with these terms, please do not use our website or place an order.
2. Eligibility
By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.
3. Products
We make reasonable efforts to display our products and their characteristics as accurately as possible.
Product availability may change without notice.
We reserve the right to discontinue products or modify product specifications when necessary.
4. Prices
All product prices are displayed on the website at the time of purchase.
Prices may change at any time without prior notice.
The price applicable to your order is the price displayed when the order is placed, subject to any applicable taxes, shipping charges, or other charges clearly disclosed during checkout.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After receiving your order, you may receive an order confirmation by email.
An order confirmation does not necessarily mean that the order has been shipped.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, payment problems, inventory issues, pricing errors, or other circumstances permitted by applicable law.
If we cancel an order after payment has been received, we will arrange an appropriate refund.
6. Payment
Payments are processed through the payment methods made available at checkout.
You agree to provide accurate and complete billing information.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
7. Shipping
Our estimated delivery time is:
6–15 business days.
Delivery times are estimates and are not guaranteed delivery dates.
Delays may occur due to circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions, public holidays, transportation disruptions, or other unforeseen circumstances.
For additional information, please refer to our Shipping Policy.
8. Refunds and Returns
Refunds and returns are handled according to our Refund & Return Policy and applicable consumer protection laws.
For delivery-related issues, customers should contact us after the applicable estimated delivery period has passed.
Once a refund has been approved, Pooh Dreams may take up to 30 days to process the refund.
The time required for the funds to appear in the customer's account may also depend on the customer's bank, card issuer, or payment provider.
Nothing in these Terms of Service is intended to limit or exclude any mandatory consumer rights that cannot legally be excluded.
9. Customer Responsibilities
When using our website, you agree not to:
- Use the website for unlawful purposes
- Provide false or misleading information
- Attempt to interfere with website security
- Attempt to gain unauthorized access to our systems
- Copy or reproduce website content without permission
- Use the website to commit fraud or other unlawful activities
10. Intellectual Property
All trademarks, logos, designs, graphics, text, photographs, videos, product descriptions, and other website content belonging to Pooh Dreams are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, sell, or commercially exploit our content without our prior written authorization.
11. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, analytics services, ecommerce platforms, and other service providers.
These third parties may have their own terms and privacy policies.
Pooh Dreams is not responsible for the independent practices of third-party services to the extent permitted by applicable law.
12. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.
Temporary interruptions may occur due to maintenance, technical problems, security issues, or circumstances beyond our reasonable control.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Pooh Dreams shall not be responsible for losses arising from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
14. Changes to These Terms
We may update these Terms of Service from time to time.
When changes are made, the updated version will be posted on this page together with the revised "Last Updated" date.
Your continued use of the website after the updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
15. Governing Law
These Terms of Service shall be governed by the applicable laws of [INSERT COUNTRY / JURISDICTION], without prejudice to any mandatory consumer protection rights that may apply to customers in their country of residence.
Where mandatory consumer protection laws provide additional rights, those rights will continue to apply.
16. Contact Information
If you have questions about these Terms of Service, your order, or our website, please contact:
Pooh Dreams
Email: infoopoohdreams@gmail.com